Return Policy

We want every PALAVOX customer to have the best possible experience. If you are not completely satisfied with your purchase, you may request a return within 14 days after receiving your product.

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 14 days from the delivery date.
The product must be in its original condition.
The product must include the original packaging, accessories, manuals, and any included gifts.
The product must not show signs of misuse, damage, modification, or abnormal wear.
A valid order number or proof of purchase must be provided.

Products purchased from unauthorized sellers or third-party channels must be handled through the original seller or distributor.

Please do not return products directly to the manufacturer without contacting PALAVOX customer support first.

Email: info@palavox.net

 

Order Process

1. Order Cancellation Before Shipment

If your order has not been shipped, please contact us within 12 hours after placing your order.

After confirmation, we will cancel the order and provide a full refund.

Please do not initiate a chargeback through your bank, as this may delay the refund process.

2. Order Already Shipped

If your order has already been shipped, please contact us as soon as possible.

We will check whether the shipment can be intercepted.

If interception is not possible, you may request a return after receiving the package.

Any additional costs caused by interception, customs fees, taxes, or shipping charges may be deducted from the refund amount.

3. Product Received

If you have received your product and would like to return it:

Customers are responsible for return shipping costs unless the return is caused by a confirmed product defect.
Returned products must meet the return requirements listed above.
Return shipping fees are non-refundable.

After receiving and inspecting the returned product, PALAVOX will process the refund.

Warranty Policy
Warranty Period

PALAVOX provides a limited warranty for products purchased through authorized channels.

Warranty period:

Earphones / Main Product: 12 months
Upgrade Cable: 12 months
Charging Case (if applicable): 12 months
Accessories: 90 days

The warranty period begins from the purchase date shown on your proof of purchase.

Valid Warranty Proof

Accepted warranty proof includes:

PALAVOX official store order information
Authorized retailer invoice
Electronic invoice
Payment confirmation with purchase information

If valid proof of purchase cannot be provided, the warranty period will be calculated based on the product manufacturing date recorded by the serial number (SN).

Warranty Service

During the warranty period, PALAVOX will provide free repair service for manufacturing defects or product failures caused by non-human factors.

Warranty service may include:

Troubleshooting support
Replacement of defective components
Repair service
Product replacement when repair is not possible

For products purchased through authorized distributors or retailers, customers may also contact the original seller for local after-sales support.

Replacement Policy

If a product has a confirmed manufacturing defect within 30 days after delivery, PALAVOX may provide a replacement service depending on product condition and inspection results.

Replacement products will be the same model and specification whenever possible.

Repair Service Process

Before sending a product for repair, please contact PALAVOX customer support.

Please provide:

Order number
Product serial number (if available)
Description of the issue
Photos or videos showing the problem

After evaluation, PALAVOX will provide return instructions if repair is required.

All returned products will be inspected by PALAVOX's professional after-sales service team.

After inspection:

If the issue is covered under warranty, PALAVOX will provide free repair service.
If the product does not meet warranty conditions, PALAVOX will inform the customer of any repair costs before proceeding.
If no defect is found, the product will be returned in its original condition.
Shipping Responsibility for Warranty Repair

For confirmed manufacturing defects:

PALAVOX will cover the return shipping cost after repair or replacement.

Customers are responsible for the initial shipping cost when sending the product for warranty inspection unless otherwise agreed.

Cases Not Covered by Warranty

Warranty service does not cover:

Products purchased from unauthorized sellers
Normal wear and tear
Accidental damage
Damage caused by misuse or improper operation
Water or liquid damage
Broken cables caused by improper handling
Damaged connectors
Cracked or deformed shells caused by impact
Unauthorized modification, disassembly, or repair
Missing or damaged serial number labels
Products outside the warranty period
Damage caused by natural disasters or force majeure events
Refund Procedure

To request a return, please contact:

Email: info@palavox.net

PALAVOX will provide the return instructions and designated return address.

Once the returned product has been received and inspected, refunds will be processed within 3–5 business days.

Refunds are issued in USD. The actual refund time depends on your payment provider or bank.

Important Notes

PALAVOX reserves the right to update this Return & Warranty Policy according to applicable laws and business requirements.

For any special circumstances, please contact:

Email: info@palavox.net