Shipping Policy
Shipping Rates & Delivery Time
PALAVOX provides worldwide shipping services to audiophiles around the globe.
Free Shipping：
Orders $299 USD and above: Free worldwide shipping
Standard Shipping：
Orders under $100 USD: Shipping fee $15 USD
Orders between $100 - $299 USD: Shipping fee $25 USD
Delivery Time
Processing Time: 2-3 business days
Estimated Delivery Time: 7-15 business days after shipment
Please note that delivery times may vary depending on your destination country, customs clearance procedures, weather conditions, and local courier operations.
Order Process
01. Order Processing
Orders are processed within 2-3 business days, excluding weekends and public holidays.
Pre-order products will be processed within 2-3 business days after inventory becomes available.
02. Order Confirmation
After successfully placing your order, you will receive an email confirmation containing your order details.
If you do not receive the confirmation email, please check your spam/junk folder or contact us for assistance.
03. Order Changes
If you have any questions or need to modify your order, please contact us immediately:
Email: info@palavox.net
Once your order has been shipped, we are unable to make changes to the order information.
04. Shipping Address
Please carefully verify that your shipping address is correct before completing your purchase.
PALAVOX is not responsible for failed deliveries caused by incorrect or incomplete address information provided by customers.
If a package is returned due to an incorrect address, the refund will be processed after deducting the original shipping costs and any related fees.
International Shipping & Customs
Most PALAVOX products are meticulously crafted and securely fulfilled directly from our global central warehouse in China. This centralized distribution ensures that you receive the latest production batches with pristine factory packaging.
For all international orders shipped from China, import duties, taxes, VAT (Value Added Tax), or other customs clearance fees may apply depending on the regulations of your destination country or region.
These charges are determined and collected entirely by local customs authorities.
Customers are solely responsible for any applicable taxes, duties, and customs fees required by their local government. PALAVOX has no control over these charges and cannot predict their exact amounts.
For accurate information regarding possible customs fees, please consult your local customs office before placing your order.
Customs Refusal & Returned Packages
International orders will not be eligible for a refund if the shipment is returned, abandoned, destroyed, or delayed by customs due to the customer's refusal or failure to pay required import duties, taxes, or customs clearance fees.
In compliance with international trade regulations, PALAVOX declares the accurate commercial value of all products on shipping invoices. We cannot under-declare product values or mark shipments as "gifts."
Delivery Disclaimer
PALAVOX is not responsible for delays caused by:
International shipping carriers
Customs inspections
Weather conditions
Force majeure events
Local delivery interruptions
Tracking update delays
If you have specific shipping requirements, urgent delivery deadlines, or questions regarding customs procedures, please contact our customer support team before placing your order